Dear Complete Balance Patients,
As COVID-19-specific protective mandates are changing, our clinic continues to make changes to provide safe health care to our patients.We continue to operate under guidelines instituted by the government and our regulatory colleges. As of the current date, the following are in practice – please take your time and read carefully.
1. The clinic has opened to hosting most services in person. Some options for online sessions remain available for Nutritional Counselling and Initial TCM assessments as needed. Psychotherapy will continue online unless certain barriers prevent patients from being able to hold video meetings.
2. To help reduce overcrowding, please arrive 5 minutes BEFORE your appointment. At our new location, parking is free with our clinic code, but please also plan for a little extra time to complete parking registration.
3. If you are running late, inform the clinic as soon as possible. In the effort to maintain some physical distancing, being late will affect your treatment time and you may be asked to rebook. Please note that if you are running late and the appointment must be rebooked to maintain physical distancing, our regular late charges under the clinic’s late cancellation policy will apply.
Limited number of practitioners will be available in-person at the clinic to allow physical distancing space.
Safe distancing can be achieved easily in all areas of the clinic – we have many rooms. Upon arrival, patients can immediately go into one of the assigned empty rooms to avoid coming in contact with other patients.
Please clean your hands as soon as you enter the room.
If you have experienced job loss or your small business was interrupted due to covid, and are currently experiencing financial difficulties, you will be eligible to apply for our community acupuncture program to receive discounted acupuncture treatments. Please contact the front desk to receive a brief questionnaire for more details.
Covid symptom screening can be completed either directly in person, or emailed to you in advance of your appointment.
Patients and visitors are also encouraged to self-screen and call the clinic prior to attending in case patients screen positive for covid.
Patients screened positive for covid will be instructed for next steps and rescheduling.
All surfaces that a patient may come in contact with will be disinfected according to infection control protocols for health care settings. This includes reception areas, treatment spaces and equipment used.
Hand washing and/or hand sanitizing (with minimum 70% alcohol) by the patient upon entry of the clinic is required. Hand sanitizer is also available in each treatment room for use.
Contactless tap payment is preferred at this time to minimize extra disinfection. We have also set up online payment options. Please inquire if you wish to make payments online.
Community mask mandates lifted in Ontario as of June 11, 2022 now allow patients the option not to mask indoors in public spaces. However, patients are welcome to wear a mask prior to entering the clinic. Surgical or cloth masks are acceptable.If you do not own a maskand wish to wear one during your visit, you may purchase one upon arrival. K95 masks are also available at our reception desk.
All practitioners will wear a medical grade mask during treatment.
Additional PPE may be used by the practitioners for front-line healthcare workers and others (caring for COVID patients).
You will be entering a very safe and controlled environment.
If you have any questions about our safety protocol, please don’t hesitate to reach out to us at firstname.lastname@example.org or 416-901-2873. We looked forward to seeing you.