Terms & Conditions

Privacy Policy & Terms of Use

Terms of Use

Acceptance
It is important that you read all the following terms and conditions carefully. This Terms of Use Agreement (“Agreement”) is a legal agreement between you and 2570650 Ontario Inc. (a.k.a. Complete Balance Neuro Acupuncture & Rehab; the “Clinic”), the owner and operator of the websites owned by the Clinic (“Website”). This Agreement states the terms and conditions under which you may access and use the Website and/or materials displayed or made available through the Website including and without limitation, articles, texts, images, video clips. By accessing and using the Website, you are accepting to be bound by the terms and conditions of this Agreement. If you do not accept these terms and conditions, you must not access or use the Website. Your agreement is required to become a patient at Complete Balance and once you become a patient at the Clinic by providing Personal Information and receiving services, products or programs offered by the Clinic, you are agreeing to the terms and conditions outlined in this Agreement. The Clinic may revise this Agreement at any time by updating this posting. Your continued use of the Website after the changes have been posted will indicate your acceptance of the revised terms. You should visit this page periodically to review this Agreement.

Website Disclaimer
Any information made available on the Website in any form is for informational purposes only. It is not and should not be taken as professional medical advice, diagnosis, or treatment. You should not rely on, or take or fail to take any action, based upon this information. Always seek the advice of a physician or other qualified healthcare provider who is properly licensed to practise medicine or healthcare in your jurisdiction concerning any questions you may have regarding any information obtained from this Website or any medical condition, new treatment, diet or fitness program. Do not disregard professional advice or delay in seeking medical advice because of information encountered on this Website. Prior results, articles, and case studies or other materials available on the Website do not guarantee a similar outcome in future representation. Reliance on any information provided by the Clinic appearing on or provided in relation to the Website is solely at your own risk and the Clinic takes no responsibility for any damages resulting from your access to or use of the Website or the content of the Website. In addition, the Clinic will do its best but makes no guarantees on the operations of the Website from errors, defects, viruses and other harmful components. You acknowledge and agree that your access and use of the Website and all its content is entirely at your own risk and liability. The Clinic reserves the right to modify or discontinue, temporarily or permanently, the Website, in full or in part, with or without notice to you. The Clinic will have no liability to you or any third party for any modifications, suspension or discontinuance of the Website.

Copyright
The contents of the Website is protected by copyright law and is owned by the Clinic and its licensors, or the party accredited as the provider of the content. Any use of the content including modification, transmission, presentation, distribution, republication or other exploitation of the Website or of its contents, whether in whole or in part, is prohibited without the express prior written consent of the Clinic.

Limited Licence
Subject to the terms and conditions of this Agreement, you are hereby granted a limited, non-transferable and non-exclusive license to access, view and use the Website and the content for your personal and noncommercial use. You are granted the right to download, store, and/or print single copies of items comprising the content for your personal, non-commercial use, provided that you maintain all copyright and other notices contained in such content. You may not copy and/or repost items comprising the content online. You must also abide by any additional requirements governing the use of any specific content that may be set out in the Website.

Linking
The Website may contain links to third-party websites. These links are provided as a convenience to you and are not endorsed by the Clinic. Unless expressly stated, the Clinic does not operate any third-party website linked to the Website and is not responsible for the reliability, completeness, timeliness or suitability of the content of any third-party website. While the Clinic encourages links to the Website, it does not wish to be linked to or from any third-party website which contains, posts or transmits any unlawful or indecent information of any kind including any content that constitutes or encourages criminal offense or violates any local, state, provincial, national, international law or regulation. The Clinic reserves the right to prohibit or refuse to accept any link to the Website and you agree to remove any link you may have to the Website upon request of the Clinic.

Governing Law and Jurisdiction
Use of this Website is unauthorized in any jurisdiction where the Website or any of its contents may violate any laws or regulations. You agree not to access or use the Website in such jurisdictions and you agree that you are responsible for compliance with all applicable laws or regulations. Any contravention of this provision is entirely at your own risk.

Medical Emergency
Do not use the Website for medical emergencies. If you have a medical emergency, contact a physician, qualified healthcare provider or 911 immediately. Under no circumstances should you attempt self-treatment based on anything you have seen or read on the Website.

No Physician-Patient Relationship
Your use of this Website does not establish a physician-patient relationship between you and the Clinic.

Service Disclaimer
The Clinic does not claim responsibility for your decision to receive the treatments, services and programs offered by the Clinic and they are done so at your own risk. By choosing to receive treatments, services and programs offered at the Clinic, you assume full responsibility for your choice to use, apply and receive them. Part of the risk involved is relative to your own state of fitness or health (physical, mental or emotional) and it is your sole responsibility to keep the relevant practitioners at the Clinic up to date with your medical history. All liabilities will be released from the Clinic, its practitioners and staff, for any risk of injury, illness, damage or loss to you and your property. The services and goods provided to you by the judgment made by the practitioners of the Clinic and which, based upon the facts then known, are in your best interests. Some treatments that are offered at the Clinic have common risks that include but are not limited to drowsiness, minor bleeding or bruising, pain, fainting, and soreness of the muscle. However, these treatments have been shown to be relatively safe and only single use, sterile, disposable needles are used at the Clinic. You should also inform your practitioners of any pacemakers and other electrical implants, anticoagulants or any other medications, damaged heart valves, particular risk of infection, possibility of pregnancy and bleeding disorders that may affect the treatment. Your decision to retain the acupuncture needles or to use clinic products, equipment, and goods (e.g. moxa holders) outside of the Clinic to obtain better therapeutic results are done so at your own risk and you should comply with the instructions to remove, dispose and handle them safely and properly. The Clinic is not liable for any damages directly or indirectly incurred by you outside of the Clinic due to your decision to retain the needles or use the products, equipments and goods from the Clinic.

Patient Portal Services
If you are an existing patient of the Clinic, the Website may allow you to communicate with the Clinic by email or by some other electronic means including but not limited to online forms and messaging systems. Communications sent by you to the Clinic or to you by the Clinic via the methods of communication offered on the Website may not be secure and may be accessible by third parties. In addition, the Clinic may issue to you a username and password to permit you to access the patient portal platform included in the Website. You are solely responsible for the confidentiality and use of your username and password.

Registration
To use certain features of the Website including the shop and the patient portal, you may be asked to create an account with the Website. When you register with the Website, you agree to provide true, accurate, current and complete information about yourself as prompted by any registration form. It is your sole responsibility to maintain and update the information to ensure that the information you provided remains true, accurate, current and complete. If the Clinic has reasonable grounds to suspect that such information is untrue, inaccruate, not current or incomplete, the Clinic has the right to suspend or terminate your access to all or part of the Website. The Clinic will use any personally identifying information you provide as part of the registration process according to the terms of the Privacy Policy of the Clinic.

Passwords
You are responsible for maintaining the confidentiality of the password you use in association with your account and are responsible for all activities that occur under your username and password. You agree to notify the Clinic immediately of any unauthorized use of your password or account, or any other breach of security. You are encouraged to access the Website from a secure browser and to ensure that you log out of your account at the end of each session. The Clinic will not be liable for any loss or damage arising from your failure or the failure of the Clinic to protect your password or other account information.

Tools and Quizzes
Any tools and quizzes provided on the Website are provided for general and illustrative purposes only. Such tools and quizzes are not medical advice nor should they be taken as a substitute for medical advice. You should not act or abstain from acting based on any informtaion provided by any such tools or quizzes available on this Website.

Security and Confidentiality
The transmission of data or information over the Internet or other forms of networks may not be secure, and is subject to possible loss, interception or alteration while in transit. The Clinic cannot guarantee the security of any communication to or from the Website and does not assume any liability for any damage you may experience that incurs as a result of any electronic transmissions over the internet or other forms of networks. It is your responsibility to take reasonable and appropriate precautions to ensure compatibility of any website visited with your specific computer, mobile or other device. The Clinic does not assume any responsibility or risk for the individual’s use of the internet.

E-Mail
To provide accessible communication between you and the Clinic, the Clinic offers e-mail communication as a means to communicate with the public and patients. Communications sent by you to the Clinic or to you by the Clinic via e-mail may not be secure and may be accessible by third parties. By using this method of communication, you agree to accept all the risks associated with it and will release the clinic of any liabilities from direct or indirect consequences of the use of this method of communication.

E-Counselling & Teletherapy
At the Clinic, a variety of platforms for e-counselling, e-consultation and tele therapy are used including Zoom, Go To Meeting, Owl Practice, Doxy, and other platforms that are seen as best fitting your needs and the needs of the Clinic. Each of the platform is a secure platform providing encryption of web communication and is recognized and approved by various regulatory colleges. All phone consultations are made by the practitioners at the Clinic to you via a private caller ID. To minimize disruption, you are recommended to turn off text messages and all mobile phone and/or computer notifications during the session. Although the Clinic makes every effort to provide a safe platform for you, there are risks and limitations associated with all technology including disruption of service, technical problems, unstable networks that can compromise privacy and security with the potential for unauthorized access. In the event of a technology disruption during a video counselling session, the practitioner at the Clinic will contact you to either continue the session via phone or ending the session earlier than usual. In the event that you are in crisis, you will be referred to a crisis line and your emergency contact will be contacted. E-counselling remotely has the potential benefits of easier access to care and meeting in a location of your choosing.

Disclaimer of Warranties
While the Clinic will do its best to provide information that is correct, accurate, current and timely, the Website and all its contents will be provided as is and makes no guarantees for the merchantable quality and/or fitness for a particular purpose of any products, equipments and goods made available through the Website.

Limitation of Liability
In no event will the Clinic and all its practitioners, board members, employees and staff be liable for damages of any kind including, without limitation, any direct, indirect, special, incidental or consequential damages that may involve any loss, damages, and injuries incurred in connection with your use, misuse or reliance upon the Website and its content. The foregoing limitation will apply even if the Clinic knew of or should have known of the possibility of such damages.

 

Complete Balance Neuro Acupuncture & Rehab Clinic

Patient Consent and Agreement

General Consent for Assessment and Treatment

I understand that my practitioner will explain the nature, purpose, and potential risks or side effects of any proposed treatment once my assessment has been completed and before any treatment begins.

At this time, I provide my general consent to undergo assessment and, if deemed appropriate, treatment by qualified practitioners at Complete Balance Neuro Acupuncture & Rehab Clinic.

I understand that:

  • The practitioner will review my health history and current condition before recommending any treatment.
  • I will be informed of the nature, expected benefits, and possible risks or side effects of any treatment before it is performed.
  • I have the right to ask questions and withdraw or refuse consent to any treatment at any time.
  • My practitioner cannot guarantee specific results from any treatment.
  • The fees for services are not covered by OHIP and must be paid by myself or through third-party insurance, with full payment due at the time services are rendered.

I confirm that I have informed my practitioner of all relevant aspects of my health history, including:

  • Any allergies
  • Metal implants
  • Pacemaker or electrical devices
  • Bleeding disorders or use of anticoagulants
  • Infectious diseases or viruses
  • Any other relevant medical conditions

Sensitive Area Consent

I acknowledge and consent that certain treatments may involve sensitive areas, such as the upper and inner thighs, buttocks, chest wall, breast, and pubic region.

I understand that:

  • Professional draping will always be used to ensure maximum comfort and coverage.
  • I have the right to request exclusion of any area at any time without affecting my care.
  • If I choose to exclude a sensitive area, my practitioner will explain the potential effects or limitations of altering the treatment plan.

Limitation of Liability

In no event shall the Clinic, its practitioners, board members, employees, or staff be liable for damages of any kind, including—without limitation—direct, indirect, special, incidental, or consequential damages resulting from the use, misuse, or reliance upon any services, materials, or information provided by the Clinic. This limitation applies even if the Clinic knew or should have known of the possibility of such damages.

Indemnity

You agree to indemnify, defend, and hold harmless the Clinic and its practitioners, board members, employees, and staff from any claims, liabilities, costs, or expenses (including legal fees) arising directly or indirectly from your breach of this agreement or misuse of the Clinic’s services.

Cancellation and Rescheduling Policy

Appointments cancelled or missed with less than 24 hours’ notice will be charged the full appointment fee, unless otherwise approved by Clinic staff due to extenuating circumstances (e.g., medical emergencies).

The decision to waive or reduce fees is at the sole discretion of the Clinic, and payment for missed appointments must be made promptly upon request.

Appointment and Payment Policy

Payment for services, products, and programs provided by the Clinic is non-refundable and due at the time of service. Receipts will be issued unless otherwise requested.

Please arrive on time for your appointment. Late arrivals may result in shortened sessions to respect the schedules of other clients.

Consent for Disclosure of Personal Health Information

At Complete Balance Neuro Acupuncture & Rehab, we are committed to protecting your Personal Health Information (PHI) in accordance with the Personal Health Information Protection Act (PHIPA), 2004.

Members of your circle of care may collect and access your PHI to coordinate and ensure continuity of care.

PHI may include:

  • Your name, address, and contact information
  • Your physical and mental health history and current condition
  • Information relevant to your treatment and care plan

Purpose of Disclosure:

  • To provide coordinated, high-quality care
  • To maintain accurate and up-to-date health records
  • To ensure effective communication among your care team

Your Rights:

  • To have your information kept confidential except when disclosure is legally required
  • To access or request correction of your PHI
  • To know how your PHI is used and to whom it is disclosed

All Clinic staff are bound by confidentiality agreements and privacy training. Your PHI is securely stored and accessed only when necessary for your care. We will respond to requests for access or correction within 30 days.

Privacy Policy

The Clinic collects, uses, and discloses Personal Information in accordance with its Privacy Policy.
By providing the Clinic with Personal Information, you consent to its use as described below and in the Clinic’s Privacy Policy.

Personal Information may include:

  • Name and contact information
  • Health and medical history
  • Payment information
  • Photos or videos used for clinical documentation or education
  • Any other information voluntarily provided

Use and Disclosure:

  • Delivery and improvement of clinical services
  • Team communication, case reviews, and internal record-keeping
  • Responding to patient inquiries
  • Educational or marketing communications (with consent)
  • Any purpose required or permitted by law

The Clinic will not sell, trade, or exchange your Personal Information. Disclosure without consent occurs only when legally required.

Severability

If any portion of this agreement is determined to be invalid or unenforceable, the remaining provisions will continue in full effect.